Shipping Policy Summary
Shuk Yin Limited ships womenswear orders to the addresses provided at checkout. Shipping availability depends on the destination and the selected shipping method. Shuk Yin Limited does not guarantee delivery on a specific date. Customers receive dispatch confirmation and tracking information when the carrier provides it. The customer is responsible for providing a complete and accurate shipping address. Shuk Yin Limited is not responsible for delays caused by incorrect addresses, carrier interruptions, customs processing, or events outside reasonable control.
Order Processing and Dispatch
Shuk Yin Limited processes orders after payment authorization and address verification. Orders placed on weekends or public holidays are prepared for dispatch on the next business day. Dispatch confirmation is sent to the email address provided during checkout. Tracking details are available through the carrier tracking system when the carrier activates the tracking number. Shuk Yin Limited does not control carrier transit times after dispatch.
Delivery Timelines and Tracking
Delivery timelines vary by destination, carrier, and shipping method. Shuk Yin Limited provides qualitative shipping estimates at checkout. These estimates are not guarantees. Customers must monitor tracking information and contact the carrier for transit updates. Customers may contact [email protected] for assistance with shipping questions. Shuk Yin Limited does not promise rapid delivery times or exact arrival dates.
14-Day No-Reason Refund Policy
Customers may request a refund within exactly 14 calendar days from the date of delivery. No reason is required. The 14-day period begins on the delivery date recorded by the carrier. Requests submitted after exactly 14 calendar days are not eligible for a no-reason refund. Items must be unused, unwashed, and in original packaging with all attached tags intact. Shuk Yin Limited inspects returned items before approving a refund. The buyer completely bears the return shipping costs.
Return Eligibility Conditions
Returned items must be unused, unwashed, and in original packaging. Items must include all original tags and attached components. Items that are used, washed, altered, damaged due to misuse, or missing original packaging are not eligible for a refund. Shuk Yin Limited determines eligibility after inspection. Items that fail inspection are returned to the customer at the customer expense. The customer must provide proof of return shipment with a tracking number.
Step-by-Step Return Process
1. Contact [email protected] within exactly 14 calendar days of delivery. Provide the order number and the items being returned.
2. Shuk Yin Limited reviews the request and sends return instructions to the email address on the order. The customer must wait for return authorization before shipping items.
3. Pack the items securely in the original packaging with all original tags attached. Include the return authorization information inside the package.
4. Ship the package to the following return destination: The recipient must be Shuk Yin Limited, the contact phone is +852 9377 7740, and the specific return address is 22/F, Mid-Town Commercial Centre, 414 Jaffe Road, Wan Chai.
5. Pay all return shipping costs. The buyer completely bears the return shipping costs. Shuk Yin Limited does not provide prepaid return labels.
6. Send the tracking number to [email protected]. Shuk Yin Limited is not responsible for returned items lost in transit without tracking proof.
7. Shuk Yin Limited inspects the returned items after receipt. If the items meet the return eligibility conditions, Shuk Yin Limited approves the refund.
Refund Processing and Arrival Time
Refunds are issued to the original payment method after return inspection and approval. The refund arrival time is at least 14 days after approval. PayPal refunds take at least 14 days to appear; however, local laws require up to 30 days for PayPal refunds in some regions. Customers must allow the full refund period stated for the payment method. Shuk Yin Limited does not issue cash refunds. Original shipping charges are not refunded unless the return results from a damaged or defective item claim approved by Shuk Yin Limited.
Damaged or Defective Goods Claims
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the delivery date recorded by the carrier. Claims submitted after exactly 7 days of receipt are not accepted. The customer must provide the order number, clear photographs of the damaged or defective item, clear photographs of the packaging, and a written description of the issue. Shuk Yin Limited reviews the claim and provides instructions. This 7-day claim period is separate from the 14-day no-reason refund policy. All damaged or defective goods claims must match the Terms of Service.
Non-Returnable Conditions
Items are not returnable when they are used, washed, altered, damaged due to misuse, or missing original packaging. Items without original tags are not returnable. Items returned without return authorization are not accepted. Shuk Yin Limited does not accept returns for items that fail the eligibility conditions in this document. Eligibility depends on the condition of the item and compliance with the return process.
Contact for Shipping and Returns
Customers may contact Shuk Yin Limited for shipping and return questions through [email protected] or +852 9377 7740. The return address is 22/F, Mid-Town Commercial Centre, 414 Jaffe Road, Wan Chai. The website is clothinggnqj.com. Customer service responds to shipping and return inquiries. Customers must include the order number in all correspondence.